The Convenience of Remote Support VS The Value of an On Site Visit
~Written by Matt Conlon
The business world has become a far more convenient place over the last ten years. Technology has put our data within arm’s length, pretty much anywhere we go. Mobile computing, wireless hot spots, cellular devices, cloud storage… it’s no wonder working remotely has become so common place.
The world of I.T. has also evolved. With respect to your I.T. needs, almost everything can be done remotely, short of physically manipulating hardware. It’s easy to think, “Just remote in and fix this issue”. Remote support can usually satisfy the need for immediate help, and gives us that instant gratification we’ve begun to expect. There are even I.T. companies out there who will come on site once to set everything up, and then you’ll never actually see them again. When you have an issue, they’ll remote in and troubleshoot. For them, the days of kicking you out of your chair and plugging away on your physical keyboard are over. Read more