The Convenience of Remote Support VS The Value of an On Site Visit

~Written by Matt Conlon

The business world has become a far more convenient place over the last ten years. Technology has put our data within arm’s length, pretty much anywhere we go. Mobile computing, wireless hot spots, cellular devices, cloud storage… it’s no wonder working remotely has become so common place.


The world of I.T. has also evolved. With respect to your I.T. needs, almost everything can be done remotely, short of physically manipulating hardware. It’s easy to think, “Just remote in and fix this issue”. Remote support can usually satisfy the need for immediate help, and gives us that instant gratification we’ve begun to expect. There are even I.T. companies out there who will come on site once to set everything up, and then you’ll never actually see them again. When you have an issue, they’ll remote in and troubleshoot. For them, the days of kicking you out of your chair and plugging away on your physical keyboard are over. Read more

Customized Technology Solutions Over Flat-Rate IT

One of the more popular, and most heavily promoted, forms of IT Support today is Flat-Rate IT services – otherwise known as Managed Services.


The perceived benefit of flat-rate IT services is that you would pay the same rate each month for a set of services meant to proactively monitor and support your technology infrastructure. These services are meant to eliminate problems before they cause downtime, and having a support team actively monitoring your network 24/7/365 is clearly a fantastic service.

The issue with this type of solution most businesses don’t realize is that IT Support is not a one-size-fits-all kind of deal. You can’t just pay for a flat-rate IT service and assume your very specific needs will be met. Most Managed Service providers offer a general set of solutions within that flat-rate program and charge you extra for anything else you may need not covered under their service offerings.

Our approach to how we offer Managed Services is a bit different in that our support solutions are fully customized to the needs of your business.

More is not always better!

Why would you pay someone the same amount for IT Support month after month if you don’t actually need support most of the time?

If a technology solutions provider sets up your technology correctly the first time, you won’t need as much support as is routinely offered with those flat-rate IT options. For many small and medium sized businesses, the level of support offered by those services is often more than what is actually needed.

With a customized technology solution, IT Support services are tailored to the specific needs of your business and you only pay for what you actually need – when you need it. This level of custom IT Support provides you with the peace of mind you need knowing your technology is in good hands, won’t cost you more than you genuinely need to pay, and you can then focus your attention to running your business and earning a healthy profit.