Deep Expertise and Knowledgeable
“I’ve used your services both as an IT manager for a larger firm, and on my own as a sole practitioner. The breadth of your knowledge about the issues facing both large and small businesses is great. I’ve also made valuable professional contacts, and friends, at PE.”
– Kathy Dowdell, Principal of Farragut Street Architects
Very Reliable and Responsive
“In a word, reliable. I know I can always count on the PE team to resolve whatever issue we’re having in a timely manner. You guys have never left us hanging, whether it’s a minor issue or an all-out emergency.
We’ve definitely moved away from the constant break/fix & are focusing on long-term projects for improvement. With PE’s guidance & recommendations, we’ve made significant technology strides within the past few years that have set us apart from others in our industry. We’re more knowledgeable of what’s available to keep us efficient & relevant in an ever-evolving technology-driven world.”
– Colleen Pannulla, Executive Assistant of EDA Contractors
Transparency In Service
“We’re delighted with Parallel Edge’s service and happy that we made the switch in IT service providers. We are now moving away from putting out fires and paying for nebulous “management,” and instead moving toward long-term, specific systemic improvements.”
– Dan Gregory, Business Development Manager of CLR Design
Focus On Service, Rather Than Sales
“Parallel Edge Employees do not mess around when it comes to time management. In my experience, IT guys will stand around twiddling thumbs while waiting for a scan or an update to complete. The staff at Parallel Edge will find other tasks without being asked to fill the void and avoid wasted time. Also, I appreciate that there is no continuous up sell of software and peripherals that we simply do not need”
– Justin Moyer Office Manager of Patriot Construction
As A Client We Are Not A Commodity
“Your level of responsiveness is amazing. I never feel like I am just leaving a message when I contact you for help. I feel like everyone in the office is there to help us and you make me feel like I am your most important client every time I talk to anyone at your firm.
It is easy for an IT company to do a good job when things are going well. You can separate the great ones from the also rans when problems pop up. And, on top of troubleshooting and fixing problems the preventive work that you do allows us to know if a problem can be avoided it will be”
– Casey Price, Partner, Price and Price Elder Law
Proactive and Competent
“We have fewer problems and issues that arise because we have a competent person consistently visiting our office. I feel that we are now in a position where we can be more proactive rather than reactive.”
– Katie Guzinski, Marketing Director of Marguerite Rodgers, Ltd.
Long Term Collaboration
“We have been working with Parallel Edge for over 18 years. They have expanded their services to keep pace with our changing needs. We rely on them to keep our IT infrastructure current.”
– Joan Marchesani, Principal of IEI Group
Understanding Our Specific Needs
“Our previous IT person was a friend who provided IT on the side. While we were confident in his abilities, it was the responsiveness that we could not rely on. Also, he was just a one-man operation, so there was no depth of knowledge or capabilities. We were limited to his expertise and experience. With Parallel Edge we have IT support that understands our specific needs. Your background and experience in our specific industry was a big selling point for us.”
– David Pollock, Partner of Building Systems Engineering Group, LLC
Understanding Our Business
“Our focus is in AEC and we switched specifically to Parallel Edge because they possess an intimate understanding in what we do and what software platforms we operate on. Working with a managed services firm such as Parallel Edge allows us to focus on our business and not stress over IT related matters. The peace of mind we have goes a long way when your revenue stream requires that your are operational 24/7.”
– Michael Fabbiano, Managing Principal, Vice President of Highpoint Engineering
Experience in our Industry
“Hands down the your team’s knowledge of the software we use for our services is superior to other firms and we love your dedication to knowing the software we use. You have no issue jumping in and dealing directly with re-sellers to understand the software and how it is best utilized. It’s great having the everyday experience of feeling like we have an IT person sitting in our office without having to pay for that person sitting in our office 8 hours a day.”
– Nicole Cocolin, Principal of DCC Design Group
Consistent and Reliable
“We partnered with Parallel Edge about five years ago and they never disappoint. Previous IT companies failed in comparison. Parallel Edge is a top notch IT company that provides outstanding customer service, quick response time and extraordinary quality of work. There is always someone available 24/7 to help with your IT needs. We consider the Parallel Edge team part of our extended family. Everyone goes above and beyond each and every day! I would highly recommend Parallel Edge.
– Michele Coppinger, Office Manager at Pearl Properties
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