We Look at Your Technology Situation
We don’t just walk into your business with a one-size-fits-all solution. It’s a process we go through and the first step in that process is sitting down with you and listening to you.
You tell us what issues you’re having, what you want to do better, and we’ll tell you which technology solutions will solve those problems.
We then work with you to plan and execute a program that allows you to manage your technology within the framework of your budget.
We’ll also send a diagnostic tool out to “crawl” your network. It will find problems you didn’t even know you had – and we’ll fix those, too.
What We Do!
IT Consulting: Primarily, we are trusted advisors to our client base. We listen, consult, and work with each client to help them develop a technology strategy that is specific to their unique business needs. Although we do sell hardware and software, we position ourselves for a long-term, consultative relationship with each of our clients.
Outsourced IT Services: Parallel Edge provides highly skilled, onsite IT support engineers for businesses, either as their sole source for IT support or complimentary to their in-house IT person or IT department.
Remote Help Desk: For those clients that need immediate support, we offer remote desktop support during business hours. We have an internal ticketing system that clients can utilize at any given time. They can reach us via phone, email, or via our online portal, which allows us to take care of their IT issue in a timely manner.
Managed Services: Parallel Edge provides Managed Services, which include, but is not limited to, remote patching of servers, software updates, and a system that alerts us to failing hardware and software. We are also alerted if a client’s server fails or is disconnected from the internet. This service allows us to proactively manage our clients.
Cloud Services: We offer a wide range of cloud services, including Hosted Exchange, Offsite Backup, and Remote Desktop Management.
Security Expertise: Parallel Edge is well-versed in IT Security. We offer security training and provide a range of products to enhance a company’s cyber security, depending on their needs. We also offer security audits, host webinars, mail out newsletters, and send out email alerts if there is a new virus or phishing scheme that emerges. We continually and actively educate ourselves and our clients on current IT security trends and new security products.
Vendor Management: Clients are often too busy to manage all their various IT-related vendors, such as VOIP phone vendors, internet providers, software vendors, etc. Parallel Edge manages and tracks all the different vendor relationships for its clients.
Hardware and Software Products: Parallel Edge is a reseller for various IT-related products and services. We have well-established relationships with vendors such as Dell, Ingram Micro, Tech Data, Synnex, and Microsoft, to name a few. We have the expertise to design networks specifically for the AEC industry. We can provide our clients with almost any hardware or software they require, or if we can’t, we know where to direct our clients. For instance, although we do not provide Internet Services, VOIP phone systems, or cabling services, we have relationships with other vendors who do offer those services.
VCIO Service: We will be your VCIO, helping you set short-, medium- and long-term goals, create budgets, manage inventory, review licenses, and plan strategic security upgrades. We will schedule recurring meetings with you and your team to keep you moving forward and able to focus on your business, not your IT challenges.
Become More Efficient
The second step in the process is to fix what’s broken.
We’ll go through your technology and find areas we can improve. Many technology solutions will make your office more efficient, including:
- Proactive IT Support
- Backup and Disaster Recovery
- On-Site Management
- Ongoing Advisory
We know most of our clients don’t really care about the underlying technology. If you leave the technology to us, we’ll help you get to that point where your technology is actually helping you be more productive, instead of causing problems on a recurring basis
Use Technology to Solve Your Business Challenges
Finally, we’ll make sure the technology you implement today will also support your business in the future. We’ll set up remote access so you can work from any location and any device.
Do you want to do things faster? Do you want to try new technology?
We can do that, too.
Our technology experts assist with:
- Installation, and ongoing support services
- Specialized solutions for the AEC industry
- Training services so your in-house staff knows how to use your information technology investment