IT Consulting: Primarily, we are trusted advisors to our client base. We listen, consult, and work with each client to help them develop a technology strategy that is specific to their unique business needs. Although we do sell hardware and software, we position ourselves for a long-term, consultative relationship with each of our clients.
Outsourced IT Services: Parallel Edge provides highly skilled, onsite IT support engineers for businesses, either as their sole source for IT support or complimentary to their in-house IT person or IT department.
Remote Help Desk: For those clients that need immediate support, we offer remote desktop support during business hours. We have an internal ticketing system that clients can utilize at any given time. They can reach us via phone, email, or via our online portal, which allows us to take care of their IT issue in a timely manner.
Managed Services: Parallel Edge provides Managed Services, which include, but is not limited to, remote patching of servers, software updates, and a system that alerts us to failing hardware and software. We are also alerted if a client’s server fails or is disconnected from the internet. This service allows us to proactively manage our clients.
Cloud Services: We offer a wide range of cloud services, including Hosted Exchange, Offsite Backup, and Remote Desktop Management.
Security Expertise: Parallel Edge is well-versed in IT Security. We offer security training and provide a range of products to enhance a company’s cyber security, depending on their needs. We also offer security audits, host webinars, mail out newsletters, and send out email alerts if there is a new virus or phishing scheme that emerges. We continually and actively educate ourselves and our clients on current IT security trends and new security products.
Vendor Management: Clients are often too busy to manage all their various IT-related vendors, such as VOIP phone vendors, internet providers, software vendors, etc. Parallel Edge manages and tracks all the different vendor relationships for its clients.
Hardware and Software Products: Parallel Edge is a reseller for various IT-related products and services. We have well-established relationships with vendors such as Dell, Ingram Micro, Tech Data, Synnex, and Microsoft, to name a few. We have the expertise to design networks specifically for the AEC industry. We can provide our clients with almost any hardware or software they require, or if we can’t, we know where to direct our clients. For instance, although we do not provide Internet Services, VOIP phone systems, or cabling services, we have relationships with other vendors who do offer those services.
VCIO Service: We will be your VCIO, helping you set short-, medium- and long-term goals, create budgets, manage inventory, review licenses, and plan strategic security upgrades. We will schedule recurring meetings with you and your team to keep you moving forward and able to focus on your business, not your IT challenges.