Customized Technology Solutions Over Flat-Rate IT

One of the more popular, and most heavily promoted, forms of IT Support today is Flat-Rate IT services – otherwise known as Managed Services.


The perceived benefit of flat-rate IT services is that you would pay the same rate each month for a set of services meant to proactively monitor and support your technology infrastructure. These services are meant to eliminate problems before they cause downtime, and having a support team actively monitoring your network 24/7/365 is clearly a fantastic service.

The issue with this type of solution most businesses don’t realize is that IT Support is not a one-size-fits-all kind of deal. You can’t just pay for a flat-rate IT service and assume your very specific needs will be met. Most Managed Service providers offer a general set of solutions within that flat-rate program and charge you extra for anything else you may need not covered under their service offerings.

Our approach to how we offer Managed Services is a bit different in that our support solutions are fully customized to the needs of your business.

More is not always better!

Why would you pay someone the same amount for IT Support month after month if you don’t actually need support most of the time?

If a technology solutions provider sets up your technology correctly the first time, you won’t need as much support as is routinely offered with those flat-rate IT options. For many small and medium sized businesses, the level of support offered by those services is often more than what is actually needed.

With a customized technology solution, IT Support services are tailored to the specific needs of your business and you only pay for what you actually need – when you need it. This level of custom IT Support provides you with the peace of mind you need knowing your technology is in good hands, won’t cost you more than you genuinely need to pay, and you can then focus your attention to running your business and earning a healthy profit.

Top 5 Benefits of Using Managed Services

Managed Services BenefitsYou may be the type of business owner who tries to do it all yourself. After all, if you want something done the right way – you should do it yourself! This way of thinking is actually getting in the way of achieving your business goals and experiencing a higher level of success. Managed Services is a technology solution that gives you the ability to put your focus on whatever it is your business does to make money – while leaving the technology to the experts.

Here are the top 5 benefits of using Managed Services:

1.    Re-Focus On Your Business

You really can’t do everything on your own. It will take you longer, and time spent troubleshooting technology problems or updating software is time lost on revenue-generating activities.  Using Parallel Edge’s Managed Service offerings gives you back the time you need to focus on growing your business.

2.    Gain Access to Experience and Resources You Don’t Have Internally

You probably don’t have an IT department with expertise in every possible area of technology out there. Outsourcing your IT needs with Parallel Edge gives you access to an experienced IT department without the costs of hiring a team of experts full-time within your organization.

3.    Stay Up to Date

It can be difficult to keep up with the constantly changing technologies, but when you don’t keep your software and equipment up to date – you put yourself at risk and at a competitive disadvantage.  Parallel Edge stays up to date with the changes for all of our clients, not just one – which allows us to mitigate the risks for you. We’ll keep your hardware and software up to date.

4.    Maximum Security

Our Managed Services offerings ensure your network stays secure from intruders with 256-bit RC4 encrypted communication with rolling keys. There are no open ports and no plain-text data packets to the network.

5.    Increase Productivity and Efficiency

Use our Managed Services offering to increase productivity and efficiency within your workplace. Start realizing your business goals faster when you can put your efforts on growing the business and implementing changes within your organization and leave the technology up to us.


Call or email us to learn more about how we can use technology and Managed Services to help your business reach its goals.